How To Manage And Monitor Your Online Reputation
Anything anyone says about you online has an effect on you and your company. It can be positive (we all hope for this) or it can be negative. Either way, it has an effect.
Managing and monitoring what people are saying about your brand is part of maintaining your brand. This is known as Online Reputation Management.
It takes a lot of hard work to build a solid reputation, and that reputation can be torn down with a single tweet. People will sometimes be negative. They will not like everything you do, and they will share their opinions with others. The best way to fix it is to change your practices if need be, and respond positively where possible. How do you know what they’re saying? Well, you need to monitor your reputation.
Knowing what people are saying about you and your brand is a great indication of the health of your company. And of course, you want people to say good things about you. If there’s something bad out there, you want to know about it so you can fix it. People will usually tell their friends before they will tell you.
Tools to Monitor Your Reputation Online
The first thing you need to do is monitor what others are saying about you and your brand. To do this you will need some tracking tools. There are many good choices out there.
Be sure to monitor variations on your name as well as your actual name. Customers will tend to shorten your name, use acronyms, or even spell it wrong. Now, let’s look at a few tools.
Google Alerts lets you monitor the web for interesting content by creating an alert about a specific topic and having links about your alert sent to you in your email. You can have the alert sent to you once per week, once per day, or as it happens.
You can choose the sources that you wish to get information from. Sources include news, blogs, web, video, books, discussions, or you can choose automatic. It gives you alert suggestions in each of the categories. You can also set your language and region. You can have it set to send you all of the results or only the best results. As you type in your search, the page will give you a preview from each of the sources. You can create as many alerts as you wish. You can also edit or delete your alerts.
You can create alerts for your own website, business, and for yourself and get an email with links where you are mentioned. You can also use it to stay on top of trends and news in your industry. Google Alerts is free to use, you just need a Google account.
It also gives you some scoring info with charts. These sections are explained well with popups that appear with mouse-overs.
They include:
Strength – the likelihood your brand is being discussed on social media.
Sentiment – the ratio of positive and negative mentions.
Passion – the likelihood that those talking about your brand will continue to talk about it.
Reach – your range of influence.
Managing and monitoring what people are saying about your brand is part of maintaining your brand. This is known as Online Reputation Management.
It takes a lot of hard work to build a solid reputation, and that reputation can be torn down with a single tweet. People will sometimes be negative. They will not like everything you do, and they will share their opinions with others. The best way to fix it is to change your practices if need be, and respond positively where possible. How do you know what they’re saying? Well, you need to monitor your reputation.
Knowing what people are saying about you and your brand is a great indication of the health of your company. And of course, you want people to say good things about you. If there’s something bad out there, you want to know about it so you can fix it. People will usually tell their friends before they will tell you.
Tools to Monitor Your Reputation Online
The first thing you need to do is monitor what others are saying about you and your brand. To do this you will need some tracking tools. There are many good choices out there.
Be sure to monitor variations on your name as well as your actual name. Customers will tend to shorten your name, use acronyms, or even spell it wrong. Now, let’s look at a few tools.
Google Alerts lets you monitor the web for interesting content by creating an alert about a specific topic and having links about your alert sent to you in your email. You can have the alert sent to you once per week, once per day, or as it happens.
You can choose the sources that you wish to get information from. Sources include news, blogs, web, video, books, discussions, or you can choose automatic. It gives you alert suggestions in each of the categories. You can also set your language and region. You can have it set to send you all of the results or only the best results. As you type in your search, the page will give you a preview from each of the sources. You can create as many alerts as you wish. You can also edit or delete your alerts.
You can create alerts for your own website, business, and for yourself and get an email with links where you are mentioned. You can also use it to stay on top of trends and news in your industry. Google Alerts is free to use, you just need a Google account.
It also gives you some scoring info with charts. These sections are explained well with popups that appear with mouse-overs.
They include:
Strength – the likelihood your brand is being discussed on social media.
Sentiment – the ratio of positive and negative mentions.
Passion – the likelihood that those talking about your brand will continue to talk about it.
Reach – your range of influence.
Written by admin
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